Terms of service
Terms of Sale and Website Use
Treasure Emporium
ABN: 34 636 513 654
Last updated: 4 October 2026
1. About These Terms
These terms apply to purchases from Treasure Emporium and use of our website.
“Products” means goods offered through our store. “Customer” means the person placing an order.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under Australian Consumer Law.
2. Orders
Orders are subject to acceptance by Treasure Emporium. A contract is formed when we send your order confirmation.
Customers must be aged 18 or over. We accept orders for delivery within Australia only.
We may reasonably refuse or limit an order because of stock availability, suspected fraud, payment issues or an obvious listing error.
If we cannot fulfil an order for which payment has been received, we will contact you and refund the amount paid for the unfulfilled items and any applicable delivery charges.
3. Prices and Payment
Prices are displayed in Australian dollars and include GST where applicable. Shipping charges are shown before payment.
Available payment methods are displayed at checkout. Third-party payment options are subject to the provider’s terms and approval requirements.
Prices and listings may change for future purchases. Changes do not retrospectively alter an accepted order.
4. Delivery
Delivery time varies by product, fulfilment supplier, courier and destination. Processing and transit are separate: orders are generally dispatched within 3 business days after funds clear, and delivery takes additional time after dispatch. Business days exclude weekends and public holidays. Check the product page for any specific estimate and postcode restrictions, or contact us before ordering for a delivery estimate. Pre-orders and backorders have separate availability timeframes.
Business days exclude weekends and public holidays. Delivery estimates may vary with your location, product availability, peak periods and carrier conditions.
Please provide an accurate delivery address and contact us promptly if it needs correcting.
If your delivery is delayed, missing or damaged, contact us so we can investigate and provide an appropriate resolution. Carrier delays or events outside our control do not remove your statutory rights.
Further details are available in our Shipping Policy.
5. Checking Your Order
Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty, incorrect or missing.
There is no fixed 2-day or 7-day reporting deadline that removes your Australian Consumer Law rights. Receiving, using or failing to inspect a product immediately does not, by itself, waive those rights.
6. Ownership and Delivery Risk
Ownership passes once full payment is received.
Risk of accidental loss or damage passes when the goods are delivered to you or your authorised recipient, including delivery in accordance with an express authority to leave.
This does not limit our responsibility for faulty goods, incorrect delivery or other obligations under Australian Consumer Law.
7. Change-of-Mind Returns
We do not offer refunds or exchanges solely because you change your mind, choose incorrectly or no longer want an item.
This does not affect remedies for faulty, damaged, unsafe, incorrect or misdescribed goods.
8. Faulty Goods and Consumer Guarantees
Our products are subject to consumer guarantees under Australian Consumer Law.
For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage.
For a minor problem, we may provide an appropriate repair. If the problem cannot be resolved within a reasonable time, further remedies may be available.
Consumer guarantees do not have a fixed expiry date and may apply after an additional warranty ends.
Customers should contact Treasure Emporium about a problem. We may coordinate assessment, replacement parts, repairs or returns with our fulfilment supplier, but this does not remove our obligations to you.
9. Additional Warranty
Treasure Emporium provides a 12-month warranty from the date of purchase against defects in materials and workmanship.
If a product includes a longer warranty, the applicable details will be stated on its product page or supplied warranty documentation.
The additional warranty does not cover damage caused by misuse, improper assembly, unauthorised modification or failure to follow reasonable care instructions, or ordinary wear and tear. These exclusions do not limit any rights you have under Australian Consumer Law.
To make a warranty claim, contact Treasure Emporium using the details below. Include proof of purchase, a description of the issue and photos or video where reasonably available.
We will assess your claim and coordinate any necessary supplier assessment or remedy. Contact us before returning the product so we can provide the correct return instructions.
For confirmed faulty goods, reasonable return postage and packaging costs will be covered or reimbursed. Where a faulty product cannot reasonably be posted or easily returned, we will arrange collection at no cost to you as required by law. Please retain receipts for any return expenses.
This warranty is additional to your Australian Consumer Law rights. It does not replace, restrict or shorten them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
10. Making a Return or Claim
Contact us using the details below. Please provide proof of purchase, a description of the issue and photos or video where reasonably available.
An order confirmation, receipt or other reasonable evidence of purchase may assist.
Please contact Treasure Emporium before returning a faulty item so we can arrange the appropriate return label or collection with our supplier.
Do not send goods to a supplier or warehouse without first confirming the return address and arrangements with us. This request does not remove your statutory rights.
Keep the product available for assessment where reasonably possible. Original packaging may help with safe transport, but is not a condition of your Australian Consumer Law rights.
If you are entitled to a refund, it will generally be issued to the original payment method unless another method is agreed with you.
Further details are available in our Returns and Refunds Policy.
11. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded.
Any limitation permitted by law applies only to the extent legally allowed. These terms do not remove a customer’s right to choose a remedy where the law provides that choice, or to claim compensation where entitled.
12. Events Outside Our Control
Events outside our reasonable control may affect delivery or service availability. We will take reasonable steps to communicate material delays and help resolve affected orders.
This clause does not remove statutory rights or permit us to retain payment for goods we cannot supply without an appropriate resolution.
13. Personal Use and Resale
Products are offered for personal use. Please obtain our written consent before purchasing for resale.
This restriction does not affect consumer guarantees that apply to a purchase.
14. Website Content and Use
Website content is owned by Treasure Emporium or used with permission. You must not reproduce or commercially exploit protected content without permission, except as permitted by law.
You must not misuse the website, attempt unauthorised access, interfere with its operation or submit unlawful content.
We aim to keep product information accurate. If we discover a material error affecting your order, we will contact you and explain the available options.
15. Reviews and Submissions
You retain ownership of content you submit. By submitting a review or feedback for publication, you permit us to display and use it for that purpose.
Personal information is handled under our Privacy Policy.
16. Third-Party Links
External websites have their own terms and privacy practices. A link does not imply endorsement.
Nothing in this clause excludes obligations that apply to Treasure Emporium by law.
17. Promotions
Promotion conditions, eligibility and end dates will be stated with the offer.
Unless an offer states otherwise, promotional codes cannot be combined. Changes to a promotion do not retrospectively alter accepted orders.
18. Gift Cards
Treasure Emporium gift cards:
- Are redeemable online at treasure-emporium.com.au.
- Are issued and redeemed in Australian dollars.
- Have no expiry date.
- Are not refundable for change of mind or redeemable for cash, except where required by law.
Any restrictions on promotional offers will be disclosed with the relevant offer.
Keep your gift-card code secure. Contact us if it is lost or stolen; recovery may depend on whether we can verify the purchase and remaining balance.
We may investigate or suspend a gift card where there are reasonable grounds to suspect fraud or misuse.
These conditions do not limit statutory rights.
19. Changes to These Terms
Updated terms apply to future orders from their publication date. Existing orders remain subject to the terms applicable when their contracts were formed, unless otherwise lawfully agreed.
20. Governing Law
These terms are governed by the laws of New South Wales and applicable Commonwealth laws.
This does not remove any mandatory protections or dispute-resolution rights available to customers elsewhere in Australia.
21. Contact Us
Treasure Emporium
ABN: 34 636 513 654
9 Paperbark Close, Wyoming NSW 2250, Australia
Online store only. Please contact us before sending returns; the authorised return address may differ.
Email: treasureemporium13@gmail.com
Phone: 0422 087 094
Please include your order number when contacting us about an existing order.