Our friendly customer support team is here to help. Email: treasureemporium13@gmail.com | Phone: 0422 087 094
2.
Do you offer gift cards?
Yes! Treasure Emporium Gift Cards are available and make the perfect gift for birthdays, Christmas, anniversaries and special occasions.
3.
Are your products in stock?
Products displayed on our website are generally in stock. If an item becomes unavailable after you've placed an order, we'll contact you promptly with the available options.
4.
My item arrived damaged. What should I do?
Please contact Treasure Emporium as soon as possible after discovering damage or a fault, with your order number, a description and photos where reasonably available. We will handle your claim and coordinate assessment and any required repair, replacement or refund with our fulfilment supplier. Your rights under Australian Consumer Law are not limited to seven days. Please contact us before returning goods so we can confirm the correct return address and arrangements.
5.
Do your products come with a warranty?
Yes. All products come with a one-year (12-month) Treasure Emporium warranty from the date of purchase against defects in materials and workmanship. We handle warranty claims and coordinate assessment and remedies with our fulfilment suppliers. Any longer warranty will be stated on the product page or in the supplied documentation. This warranty is additional to your Australian Consumer Law rights, which may continue after the warranty ends. See our Returns and Refunds Policy for full warranty terms.
6.
What is your returns policy?
We do not offer refunds or exchanges solely for change of mind. For faulty, damaged, incorrect or misdescribed goods, we provide remedies in accordance with Australian Consumer Law. Contact Treasure Emporium as soon as possible after discovering an issue, with proof of purchase, a description and photos where reasonably available. We will coordinate the assessment and return arrangements with our fulfilment supplier. There is no seven-day deadline that removes your statutory rights. Please contact us before returning goods. See our Returns and Refunds Policy for details.
7.
Can I change or cancel my order?
If your order hasn't been processed for dispatch, we'll do our best to assist. Please contact us as soon as possible after placing your order.
Yes! Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your delivery every step of the way.
10.
Is my payment secure?
Absolutely. Your payment details are protected using secure, encrypted payment technology, giving you peace of mind every time you shop.
11.
Can I pay with Afterpay or Zip Pay?
Yes! We offer Afterpay and Zip Pay, allowing you to shop now and pay later. Simply select your preferred payment option at checkout (subject to approval by the provider).
12.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Afterpay and Zip Pay. All payments are processed securely through our encrypted checkout.
13.
Where is Treasure Emporium located?
Treasure Emporium is proudly based on the NSW Central Coast. As an Australian owned and operated business, we ship quality products to customers right across Australia.
14.
Do you ship Australia-wide?
Yes! We ship Australia-wide, including most metropolitan, regional and remote areas.
15.
How long does shipping take?
Dispatch generally within 3 business days after funds clear. Delivery takes additional time and varies by product and destination. Postcode restrictions apply.
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