Shipping policy

Last Updated: 13 March 2026

At Treasure Emporium, we aim to ensure your order arrives safely and in a timely manner. Please read our shipping policy carefully before placing an order.

1. Shipping Locations

We currently ship to addresses within Australia only.
Orders must include a valid Australian street address.

2. Processing Times

  • Orders are typically processed within 1–3 business days after payment is confirmed
  • Orders placed on weekends or public holidays will be processed on the next business day
  • During peak periods (such as sales or holiday seasons), processing times may be extended

3. Delivery Times

Estimated delivery timeframes after dispatch:

  • Standard Shipping: Dispatch typically occurs within 3–8 business days due to high demand
  • Express Shipping: 1–3 business days (where available)

Please note: Delivery timeframes are estimates only and may vary depending on your location and the carrier. Treasure Emporium is not responsible for delays caused by shipping providers.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your order’s weight, size, and delivery location
  • Express shipping options are available at an additional cost
  • Free shipping promotions may be offered on selected orders or during promotional periods

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your delivery through the carrier’s website.

6. Delivery Issues

  • Please ensure all shipping details are correct at checkout
  • Treasure Emporium is not responsible for orders delivered to incorrect addresses provided by the customer
  • If a parcel is returned due to an incorrect address or being unclaimed, additional shipping fees may apply for redelivery

If your order is lost or damaged in transit, we will assist in working with the carrier and provide a suitable resolution where applicable.

7. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 2 business days of delivery.

Include your order number and clear photos of the issue to help us resolve the matter quickly.

8. Pre-Orders & Backorders

Orders that include pre-order or backorder items will generally be shipped together once all items are available, unless otherwise arranged.

9. Contact Us

For any shipping enquiries or assistance, please contact us:

Treasure Emporium
📍 Based in Wyoming NSW 2250 (Online Store Only)
📧 treasureemporium13@gmail.com
📞 0422 087 094