Shipping policy

Shipping Policy

Last updated: 4 October 2026

At Treasure Emporium, we aim to deliver your order safely. Please read this policy before placing an order.

1. Shipping Locations

We ship within Australia only. Please provide a complete and accurate Australian street address.

We offer Australia-wide delivery, subject to product-specific postcode and carrier restrictions. Please check the product page for any delivery exclusions before ordering. Contact us if you are unsure whether a product can be delivered to your address.

2. Processing and Delivery Times

Delivery time varies by product, fulfilment supplier, courier and destination. Processing and transit are separate: orders are generally dispatched within 3 business days after funds clear, and delivery takes additional time after dispatch. Business days exclude weekends and public holidays. Check the product page for any specific estimate and postcode restrictions, or contact us before ordering for a delivery estimate.

Business days exclude weekends and public holidays. Delivery may take longer during peak periods or depending on product availability, your location and the carrier.

We offer standard delivery only. Express or expedited delivery is not available.

Delivery timeframes are estimates, not guarantees. If your order is delayed, please contact us so we can investigate and help resolve the issue. Your rights under Australian Consumer Law remain unaffected.

Products may be dispatched directly by our fulfilment suppliers. Orders containing items from different suppliers may arrive in separate parcels, with separate tracking details and delivery dates. Treasure Emporium remains your point of contact for delivery questions and problems.

3. Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping promotions will be shown where available.

4. Tracking Your Order

Once your order is dispatched, tracking details will be sent by email or SMS.

Use the tracking link to follow delivery updates through the carrier’s website. If you cannot find your tracking details, check your spam folder or contact us with your order number.

5. Delivery Issues

Please check your delivery address before submitting your order. Contact us promptly if you notice an error.

If a parcel is returned because an address was entered incorrectly or the parcel was unclaimed, additional redelivery charges may apply. We will explain any applicable charges before arranging redelivery.

If your parcel is missing, damaged or marked as delivered but has not arrived, contact us. We will investigate with the carrier and provide an appropriate resolution in accordance with Australian Consumer Law.

6. Damaged, Faulty or Incorrect Items

Please contact us as soon as possible after discovering a problem. Include your order number, a description of the issue and photos where available.

There is no fixed 2-day or 7-day deadline that removes your rights under Australian Consumer Law. Consumer guarantees may continue to apply after an additional product warranty expires.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law. Please see our Returns and Refunds Policy for further information.

7. Pre-Orders and Backorders

Please check the product page for any stated availability or dispatch estimate.

Pre-order and backorder items are dispatched once available. Other available items may be dispatched separately, depending on the fulfilment supplier and arrangements for your order. Delivery estimates start once these items are available for processing and dispatch.

8. Contact Us

Treasure Emporium

Based in Wyoming NSW 2250 — Online Store Only

Email: treasureemporium13@gmail.com

Phone: 0422 087 094

Please include your order number when contacting us about an existing order.