Refund policy

Last Updated: 13 March 2026

At Treasure Emporium, we are committed to providing a smooth and reliable shopping experience. Please read this policy carefully before making a purchase.

1. Change of Mind

We do not offer returns or exchanges for change-of-mind purchases.

Please choose your items carefully, as we are unable to provide refunds or exchanges if you decide you no longer want the product. This applies to all products, including seasonal and promotional items.

2. Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law (ACL).

Please contact us within 7 days of receiving your order:

📧 treasureemporium13@gmail.com
📞 0422 087 094

Include your order number, a clear description of the issue, and photos where applicable.

We will assess the issue and arrange a replacement, repair, or refund in accordance with the ACL.

3. Proof of Purchase

A valid proof of purchase (such as your order confirmation or receipt) is required for all claims, returns, or warranty requests.

4. Return Shipping (Faulty or Damaged Items Only)

If your item is confirmed to be faulty or damaged:

  • We will provide return instructions
  • Return shipping costs may be covered by Treasure Emporium

Please do not return items without contacting us first, as unauthorised returns may not be processed.

5. Warranty

Warranty Policy

At Treasure Emporium, we stand behind the quality of our products and want you to shop with confidence.

Warranty Period

Most products sold by Treasure Emporium are covered by a 12-month warranty from the date of delivery, unless otherwise stated on the product page.

What’s Covered

This warranty covers:

  • Manufacturing faults
  • Defective materials
  • Workmanship issues under normal use

What’s Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper handling
  • General wear and tear
  • Damage caused by incorrect assembly or installation
  • Accidental damage
  • Damage caused by failure to follow care or usage instructions
  • Commercial use where the product is intended for household use only

How to Make a Warranty Claim

To make a warranty claim, please contact us by email and include the following:

  • Your order number
  • A brief description of the issue
  • Clear photos of the fault or damage
  • Any other relevant details that may help us assess the claim

Please email all warranty claims to:
treasureemporium13@gmail.com

Assessment of Claims

Once we receive your claim, we will review the information provided and may request additional details if needed. If your claim is approved, we will offer a remedy in line with Australian Consumer Law, which may include:

  • Repair
  • Replacement
  • Refund

Important Note

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6. Refunds

Refunds will be issued to the original payment method once the returned item has been received and inspected.

Processing times may vary depending on your bank or payment provider.

7. Contact Us

For any questions regarding returns, refunds, or product issues, please contact us:

Treasure Emporium
📧 treasureemporium13@gmail.com
📞 0422 087 094