Warranty Policy
At Treasure Emporium, we stand behind the quality of our products and want you to shop with confidence.
Warranty Period
Most products sold by Treasure Emporium are covered by a 12-month warranty from the date of delivery, unless otherwise stated on the product page.
What's Covered
This warranty covers:
- Manufacturing faults
- Defective materials
- Workmanship issues under normal use
What's Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, or improper handling
- General wear and tear
- Damage caused by incorrect assembly or installation
- Accidental damage
- Damage caused by failure to follow care or usage instructions
- Commercial use where the product is intended for household use only
How to Make a Warranty Claim
To make a warranty claim, please contact us by email and include the following:
- Your order number
- A brief description of the issue
- Clear photos of the fault or damage
- Any other relevant details that may help us assess the claim
Please email all warranty claims to: treasureemporium13@gmail.com
Assessment of Claims
Once we receive your claim, we will review the information provided and may request additional details if needed. If your claim is approved, we will offer a remedy in line with Australian Consumer Law, which may include:
- Repair
- Replacement
- Refund
Important Note
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
